If you cannot hear the other person during a phone call, the problem is most often a simple software glitch, a low volume setting, or a blockage in the earpiece speaker. Before you assume it is a serious hardware issue, it is best to check these common and easy-to-fix problems first.
If these simple fixes don’t solve the problem, our technicians at Square Dimension can perform a professional diagnosis to determine the root cause and provide a clear solution.
Quick Fixes to Try First
Start with these straightforward solutions, as they can often solve the problem in a few minutes.
- Check the Volume: During a call, make sure you press the Volume Up button on the side of your phone. Sometimes the volume is turned down and you simply need to increase it.
- Remove Headphones or Bluetooth Devices: Your phone may be routing the call audio to a connected Bluetooth headset or headphones. Disconnect any Bluetooth devices and remove any wired headphones.
- Restart Your Phone: A simple restart can often resolve minor software glitches that are preventing your speaker from working correctly.
- Clean the Earpiece Speaker: The small speaker at the top of your phone can easily get clogged with dirt, dust, or lint, which muffles the sound. Use a soft, dry brush or a clean cotton swab to gently clean the earpiece.
Troubleshooting Audio and Software
If the quick fixes don’t work, the problem may be related to your phone’s software.
- Test the Speaker with Other Audio: Try playing a video or music. If the audio from the main speaker works, but you still can’t hear during calls, the issue is isolated to the earpiece.
- Update Your Phone’s Software: Ensure your phone’s operating system is up-to-date. Software updates often include fixes for audio bugs.
When to Seek Professional Repair
If the earpiece speaker still isn’t working after you have tried all the troubleshooting steps, the issue is likely a hardware problem. This could be a faulty earpiece speaker or a problem with the logic board that controls the audio output. These issues are too complex for a typical user to repair and require professional tools and expertise.
For professional assistance with mobile phones, computers, and data recovery, visit Mobile Phones Repair & Data Recovery by Square Dimension.