An unresponsive touch screen is often caused by a simple software glitch, a dirty screen, or an issue with your screen protector. A force restart can resolve minor software issues, but if the problem persists, it may be due to physical damage to the digitiser, the component that controls touch.
If these quick fixes don’t solve the problem, our technicians at Square Dimension can perform a professional diagnosis to determine the root cause and repair your phone.
Quick Fixes to Try First
Start with these straightforward solutions, as they can often solve the problem in a few minutes.
- Clean the Screen: A smudge, dirt, or oil on your screen can interfere with touch sensitivity. Use a microfibre cloth to wipe the screen clean and remove any residue.
- Remove the Screen Protector: A screen protector, especially if it’s old or not installed correctly, can prevent your touch from registering properly. Remove it and test the screen again.
- Perform a Force Restart: A simple restart can often resolve minor software glitches that are preventing your touch screen from working correctly. The method for a force restart varies by phone model.
Troubleshooting Software Issues
If the quick fixes don’t work, the problem may be related to your phone’s software.
- Check for System Updates: Ensure your phone’s operating system is up-to-date. Software updates often include fixes for bugs that can affect touch screen performance.
- Free Up Storage Space: If your phone is low on storage, it can affect its overall performance. Try deleting old photos, videos, or unused apps to free up some space.
When a Professional Repair is Needed
If your touch screen remains unresponsive after you have tried all the troubleshooting steps, the issue is likely a hardware problem. This is often a result of a physical impact or a drop that has damaged the digitiser or the internal connections to the logic board. These issues are too complex for a typical user to repair and require professional tools and expertise.
For professional assistance with mobile phones, computers, and data recovery, visit Mobile Phones Repair & Data Recovery by Square Dimension.